![]() ![]() ![]() The Muse offers good advice for answering this question, such as to be prepared with your own definition of failure. How to respond: If your previous role wasn’t a community manager position, try and think of a lesson that relates to building relationships. This involves the ability to pivot quickly, step up, and problem solve. What’s the biggest lesson you learned from your previous job? (or tell us about a time you’ve failed) As a community manager, you’ll be managing relationships with people on a daily basis. What programs exist in the community today, and which ones do you think need to be built to have a real impact on the business?Ĥ. ![]() What roles do members have in the community?.It’s also a good idea to know what you think and feel about the following: Formulate an answer based on your experiences within that community, and address challenges you experienced from a member’s perspective. How to respond: First, make sure you’ve researched the organization and have participated in the community you’re interviewing to manage (the only exception is if they don’t have one and your task would be to build the community from scratch). They also want to understand what you think their challenges are, and how you’d solve them. What would you change about our community to make it better? Community manager interviewers want to see you’ve done your research on their organization. If the community helps support a business or organization’s larger goal, elaborate on the strengths of the program, and how the community manager mobilizes the community toward that goal.ģ. Explain what keeps you there, and why you’re an active member. Share your responsibilities, and what attracted you to the community in the first place. How to respond: In answering this community manager interview question (and all of them, really), be honest and transparent about the communities you regularly participate in, as well as their goals. One of the fundamental ways to understand a community’s infrastructure is to be part of one. What communities do you belong to? In order to succeed as a community manager, you must know the inner-workings of a community. This question is a good opportunity to let your passion for community shine while emphasizing the impact you believe communities can have on an organization. Interviewers want to see that your definition of community goes beyond social media activity and deep into the act of bringing people together. What does it mean to you and how do you interpret its significance within an organization or brand? Why is it important to you and what does it represent for us as human beings in a digital world, as well as for the overarching goals of an organization? Here, what community manager interviewers are looking for is to understand your unique take on the concept of community. How to respond: When an interviewer asks you this question, they’re asking you to give your personal definition of community. Nor does it want you to Google search “what is online community?” How do you define a community? No, this community manager interview question is not asking you to pull out the dictionary and offer up the literal definition of community. Without further ado: the top community manager interview questions most everyone should know!ġ. So… why not know everything you can know and make yourself the best possible candidate, resource, or interviewer for online community management? Our thoughts exactly. Especially when it comes to marketing.Īt its core, online community is inseparable from marketing goals, product R&D, and the overall growth of an organization. It’s a hub that intersects and interconnects with a wide variety of departments, roles, and objectives. Why? Online community isn’t a silo within an organization. No matter which role best describes your situation-community manager candidate, digital marketing maven, or hiring manager-these days it’s essential to be well-versed in online community management. Are you preparing for an upcoming community manager job interview and need help thinking about the kind of questions you’ll be asked? Looking to land a role as the head of digital marketing at a new startup and want to be able to speak to potential involvement with their community manager? Hiring a new community manager for your organization and want to ask the best interview questions? Either way-come one, come all, this article is for you!
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